Payment
We accept Visa, Mastercard and Online Transfer Receipt.
To ensure your order is smoothly processed and promptly delivered, we are unable to amend or cancel your order after confirmation.
Please email us with your order number at https://www.welnuts.com/ . We will get in touch with you as soon as we can during office hours!
Shopping
No, you will be able to check out with a Guest Account.
However, we encourage you to register an account with WELNUTS to enjoy exclusive loyalty points, offers and discounts. Registration takes a few simple steps only!
As you browse through the WELNUTS Online Store click on the ‘add to shopping cart button’ beneath the item that you wish to purchase.
Click on “View Shopping Cart” to see an itemized list of the products in your shopping cart. Change the quantity of the item and click “Modify Cart” to update the contents of your shopping cart.
When browsing through WELNUTS website , simply look to the right-side of the screen to see which item you have in your shopping cart. Use the arrows to move between items in your cart.
Click the “remove” check box and click “modify cart” to remove that item from your cart.
Delivery & Returns
After logging into your account, the status of your checkout history can be found under Order History.
We have engaged a third-party courier service who helps us with all local deliveries who will send you a tracking code.
Our order cut-off time is 2:30 PM, Monday to Friday, except Public Holidays. Orders received after the cut off time will be processed the following business day.
Members who ship their order within Malaysia should expect to receive their orders within three(3) to seven (7) working days upon payment verification depending on the volume of orders received.
By default, the last used shipping address will be saved into your account settings. When you are checking out your order, the address will be displayed and you have the option to amend it if you need to.
If you are not satisfied with the products, please contact us at https://www.welnuts.com/and we will try to make it right.
We are very sorry and we would like to make it up to you! Please drop us an email at https://www.welnuts.com/ with the following details:
Your order number
The matter of the issue (e.g. incorrect/ defective item)
The expiry date found on the product tag or product packaging
Pictures or videos are more helpful in this cases to identify the cause and to take the necessary action.
Products
Yes, we are proud to say that we are second generation successfully running KACANG PUTIH MANUFACTURING with the evergreen authentic taste.
Yes. We have HALAL & MESTI.
Our product is as fresh as you can get, as we are the manufacturer. We only manufacture on demand products and we sell off our products within a week of manufacturing.
WELNUTS team always ensures cleanliness and food safety at top notch in our premises.
Our workers are well trained in food handling cleanliness and safety.
We are MESTI CERTIFICIED and we have HALAL certification.
We are always open to receive any feedbacks/reviews from our customer and we see it as way to improve our self-further.
We at WELNUTS believe our customer should experience our food not only by taste but also when receiving it. Our customer’s joy and happiness is our outmost importance. We carefully seal all products, bubble wrap the products and safely secure them in our WELNUTS BOX.
Our product packaging/label includes the expiry date/best before/ manufactured date, nutritional value, ingredients and manufactured by for customer viewing. We try to be as transparent with our customer as we can. Any further inquiries, you can contact us directly at https://www.welnuts.com/.
