PROCESSING YOUR ORDER:
1. It takes 2 -3 working days to process your Orders as most of our products are freshly made to order. We aim to deliver the Product to you at the place of delivery requested by you in your Order and the delivery time indicated by us at the time of your Order checkout (as updated in the Order Confirmation via email notification).
2. Once the product is freshly made,it will take 1-2 working days to pack the parcel. Our partner courier service will collect the parcel and from there it will take 1-7days to arrive at your delivery address depending on the geographic location.
3. We shall notify you if we expect to be unable to meet our estimated delivery date, but, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.
4. All of the parcels are delivered by our courier partner(s) example partners J&T,Ninja Van and Pos Laju (Malaysia)
5. Self-collection from our factory is strictly not allowed.
6. Our courier partner will return your parcel(s) if the delivery details provided by you are invalid/insufficient or if the courier has attempted delivery twice to you but failed for whatsoever reasons. In the event your parcel(s) is returned to us, we will refund via store credits to you which you can utilize for your subsequent purchase. If you prefer the refund to be by different means (via cash refund) please reach out to our Customer Care Team via live support or email at [email protected] (MY) and we will try our best to accede to your request.
DELIVERY FEE:
1.The delivery fees are as follows:-
West Malaysia:
For Orders below RM100: RM10(shipping fees)
For Orders RM 100 & above: FOC
East Malaysia & selected rural area in West Malaysia*:
For Orders below RM 100: Additional RM 35 (logistic surcharge) + RM 10 (shipping
fees)
For Orders RM 100 & above: Additional RM 35 (logistic surcharge)
*Parcel delivery location is subject to the locations delivered by our courier partner(s)
2.The delivery fees and courier partner(s) are subject to change from time to time without notice
to you.
